Your files and downloads

7 articles

How do free downloads work?Free products don't go through the cart. You get them right from the product page. How to download 1. On the product page, look for the Download for free box...
My download links aren't workingIf your download isn't working — the page errors, nothing happens when you click, or the download stops partway through — here's how to fix it. Link errors or...
How do I access my downloads?Your files are available as soon as your order is confirmed. We'll also send you an email with download links — check your inbox (and spam folder if you don't...
How do I unzip downloaded files?Most product files are delivered as .zip folders to keep download sizes smaller. On Mac: Double-click the .zip file to extract. On Windows:...
Accessing Files Purchased on Our Old WebsiteIf you purchased a product on our previous website and can't find it in your current account, we can help you recover access. What to do Contact...
How do I install fonts on my computer?On Mac: Double-click the font file and hit 'Install Font.' On Windows: Right-click the file and select 'Install.' Once installed, restart any open...
I didn't receive my download — what now?Your order confirmation email has a download link for each product, so check your spam folder if you can't see it. Your files are also in your account as soon...

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