My download links aren't working
If your download isn't working — the page errors, nothing happens when you click, or the download stops partway through — here's how to fix it.
Link errors or nothing happens when you click
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Try a different browser. Safari in particular can block certain downloads. Chrome or Firefox tend to work most reliably.
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Disable any download blockers or ad blockers. Browser extensions can intercept or block file downloads. Try disabling them, then click the download link again.
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Check you're logged in. Downloads are tied to your account. If your session has expired, log in at account.studio2am.co and try again.
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Download from your order page. Log in to your account, go to Account > Orders, and download directly from your order page — this is always the most reliable method.
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Try right-clicking and selecting "Save link as". Sometimes browsers try to open the file in a new tab instead of downloading it. Right-clicking forces a proper file download.
Download stops partway through (large files)
Some products — particularly bundles — are large files (1 GB or more). These can time out on slower connections or when using a mobile network.
- Switch to a wired or stable Wi-Fi connection before downloading large files.
- Use a dedicated download manager such as Free Download Manager (Windows/Mac) or the built-in download manager in Firefox. These resume interrupted downloads automatically.
- Avoid downloading on mobile data. Large files should be downloaded on a desktop or laptop with a stable connection.
Corrupted or unzippable files
If the file downloads but won't open — for example, you get an error like "Unable to expand" or "Bad message" when unzipping — the download likely got corrupted mid-transfer.
Delete the partial file and try downloading again from scratch. If the same error occurs twice, contact support — we can investigate whether the file needs to be re-uploaded.
Still not working?
Contact our support team with:
- Your order number (e.g. Order #12345)
- The browser and device you're using
- A description of what happens when you click the link (error message, blank page, partial download, etc.)
You can reach us via the contact form.
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