How do I deactivate or delete my account?

To request account deletion, contact our support team directly — we'll take care of it for you.

How to request deletion

Use the contact form to reach us. Include the email address associated with your account so we can locate it.

What happens when your account is deleted

• Your account and personal details are removed from our system.
• Your order history will no longer be accessible through the account portal.
• Any unused Pixel Points will be forfeited — these can't be transferred or redeemed after deletion.
• Your past purchases and license entitlements remain valid, but you'll no longer be able to re-download files through your account. If you need copies of your files, download them before requesting deletion.

Just need a break?

If you'd rather not delete your account permanently, you don't need to do anything — accounts don't expire or deactivate from inactivity. You can simply stop using it and come back whenever you need to re-download a file or make a purchase.

Related

• I can't log in — the account page is blank or not loading
• How do I access my downloads?